Terms & Conditions
These Terms and Conditions are between the person identified in the online registration form and also as the person for whose account packages are purchased (hereafter this person is referred to as the “Member”) and CORE10 Pilates, LLC (hereafter referred to as “Company’), to which the following Terms & Conditions apply:
1. BOOKINGS AND APPOINTMENT CANCELLATIONS
Sessions are booked on a first-come-first-served basis. In the event no Member has booked a scheduled class 6 hours prior to its scheduled start time, the Company reserves the right to cancel the class, without prior notice. That will show on our schedule online as “Cancelled”
Members may only schedule, reschedule or cancel sessions for themselves via their personal Company booking facility online at www.CORE10Pilates.com (click the “Schedule” or “Book a Class” tab). Any cancellation of reserved sessions must be completed with 12-hour notice before the scheduled start time of the session.
Members will forfeit the full credit or cost of the class in the event he or she does not cancel or reschedule a previously scheduled session at least 12 hours before the scheduled start time.
Members with unlimited packages will be charged a fee of $15 if he or she does not cancel a previously scheduled session at least 12 hours before the scheduled start time, and $20 if he or she is a no-show.
There are NO EXCEPTIONS.
Running Late to Class
It is recommended that you arrive 5 minutes before class so you get your reformer and any equipment needed for the class. However, we understand that life happens! In the case that you arrive more than 5 minutes late for class, your spot may be given to a standby client. Thankfully, this is a very rare situation.
If you arrive more than 10 minutes after the start time, you will not be allowed entry for your safety and the experience of all clients.
If you arrive late, and we have already given your spot away, you will not be charged for the class.
2. MEMBERSHIPS
The Company reserves the right to cancel, suspend or refuse the Member if, in the Company’s opinion, the Member’s conduct may be injurious to the character of the Company or which amounts to a breach of any of these Terms & Conditions or where such expulsion is otherwise in the interests of the other Members of the Company, or if there is a conflict of interest between the Member and the Company.
Memberships are charged on the first of each month and classes can be reserved from the first of the month through the first of the next month. Any classes taken on the first of the month comes from that month’s package, not the previous month (as classes do not roll over month to month).
Annual Platinum VIP Memberships allow for advanced booking. VIP members do not have to wait until the first of each month to reserve their spot in classes and can book forward for the length of their 12 month contract term.
3. LATE PAYMENTS
4. TO REQUEST A MEMBERSHIP CANCELLATION:
Email hello@core10pilates.com with your cancellation request prior to the end of your membership, as all memberships are set to auto-renew, as detailed and initialed by you in our membership agreement.
Cancellations require a 30-day notice prior to the next billing cycle, however each membership has a term length to meet first. A 30-days notice applies to all memberships at the end of its term and will not be accepted in the middle of a term set forth by the agreement, unless an early termination fee of 50% of the remaining balance is paid. Unused sessions at the end of the final month will be forfeited.
5. EARLY MEMBERSHIP/AGREEMENT TERMINATIONS:
6. REFUNDS, HOLDS, AND MEMBERSHIP CANCELLATIONS
To Request a Membership Cancellation: Email hello@core10pilates.com to request our membership cancellation. Cancellation form and appointment must be completed and any early termination fees paid 30 days prior to the next billing date in order for the cancellation to be completed. Unused sessions within an at the end of the final month will be forfeited.
All payments made prior are non-refundable.
6 and 12-month memberships can be paused once a year for a maximum of 2 months (and the current rate will be maintained upon return). 15 days notice must be given to hold your membership, by email request to hello@core10pilates.com. A $20 hold fee is charged on the first of each month the membership is on hold.
All payments by Member for services are non-refundable, except in the case of death or a disability that prevents Member from receiving all of the services that have been contracted. “Disability” means a condition precludes Member from physically using the Company’s facilities and which condition is verified by a physician.
7. FITNESS AND HEALTH
The classes and programs at CORE10 Pilates require strenuous physical activities. Members are advised not to undertake strenuous physical activities without first seeking medical advice from their doctor if they have any concern regarding their physical condition. Core10 classes are not designed to be post-rehab. Anyone with specific injuries who needs post-rehabilitation modifications should take private sessions rather than classes, in order to get the 1:1 attention and monitoring that they need.
Members must notify the Company of any circumstances affecting their health, which may be exacerbated through participation in the classes or programs at CORE10 Pilates. Members must follow the instructor’s instructions at all times as the failure to follow such instructions could result in injury to the Member.
8. LIMITATION OF LIABILITY
It is the Member’s responsibility to ensure that he or she is capable of engaging in the strenuous physical activities required to participate in the classes and programs at CORE10 Pilates.
It is the Member’s responsibility to ensure that he or she is capable of engaging in the strenuous physical activities required to participate in the classes and programs at CORE10 Pilates.
THE MEMBER HEREBY EXPRESSLY WAIVES HIS OR HER RIGHT TO SEEK DAMAGES FROM CORE10 Pilates, LLC AND RELEASES CORE10 Pilates, LLC FROM ANY AND ALL LIABILITY FOR DAMAGES OR LOSS OF ANY KIND STEMMING FROM PHYSICAL OR EMOTIONAL INJURIES TO THE MEMBER AS A CONSEQUENCE OF THE MEMBER’S PARTICIPATION IN CLASSES OR PROGRAMS OF CORE10 Pilates, LLC, WHETHER INSIDE OR OUTSIDE THE STUDIO OPERATED BY THE COMPANY.
9. USE OF FACILITIES
The Member is entitled to use the Studio’s facilities provided always that the Company may at any time without notice withdraw all or part of its facilities for any period or periods and with notice, where practicable, in connection with any cleaning, repair, alteration or maintenance work or for reasons beyond the control of the Company.
If the Member brings a guest to the Studio for a session, that guest must complete the online registration at www.CORE10Pilates.com and become subject to the Terms & Conditions set forth therein before being allowed to participate in the session.
10. PERSONAL BELONGINGS
11. SAFETY & HYGIENE
Members must not walk around the Studio barefoot if they have any type of foot illness or similar foot complaints. Grip socks are required for sanity and safety reasons. While we have these available for purchase, you can opt to bring your own.
12. INCLEMENT WEATHER CONDITIONS
Should a snowstorm prevent instructors from getting to CORE10 studio, we will notify members with reservations a notice of class cancellation (most like scenario would be an early morning class where too many are stuck in their neighborhoods before plowing begins). When in doubt–check the schedule for changes.
Members must not walk around the Studio barefoot if they have any type of foot illness or similar foot complaints. Grip socks are required for sanity and safety reasons. While we have these available for purchase, you can opt to bring your own.
13. GENERAL
The Company may communicate with the Member, and vice versa, by electronic mail (“e-mail”). By providing an e-mail address to the Company, the Member consents to receive e-mail communication from the Company, including notices pursuant to these Terms and Conditions. The Member also accepts the risk that email may not be a secure and confidential means of communication. The Company is not responsible for any loss or damage suffered as a result of communicating with the Member by e-mail.
The Member must at all times observe the Studio guidelines which they may be notified of from time to time and are requested to comply with any reasonable directions which the management of the Studio may issue to ensure the smooth operation of the Studio for the convenience of all Members.
Any marketing, educational or other materials of this nature whatsoever produced by the Company in connection with the CORE10 Pilates methodology and which are made available to Members will at all times remain the property of the Company and will be subject to the Company’s copyright.
14. INTERPRETATION
This Agreement shall be governed by and interpreted in accordance with, Nebraska law.
If any term or provision of this Agreement or the application thereof to any person or circumstance shall, to any extent, be held invalid or unenforceable, the remainder of this Agreement, or the application of such term or provision to persons or circumstances other than those as to which it is held invalid or unenforceable, shall not be affected thereby, and each term and provision of this Agreement shall be valid and be enforced to the fullest extent permitted by law.